Migration and go-live
Gap analysis
Customization development
Business Process configuration
System integration
Training
Documentation
Data Migration (LMI based)
Go-live and post go-live support
Application management
corrective maintenance (bug fixing)
Local governance compliance (adaptive maintenance)
Evolutionary maintenance (enhancements, change requests)
Delivery of new releases/patch
Data maintenance
Help Desk
Infrastructure services
IT platform (HW, SW, Hosting)
IT Service Desk (Monitoring, Technical Helpdesk, BRM, deploy SW releases)
Data protection & Availability (Backup, Mirroring, Security)
Business process outsourcing
Periodical processing
Monthly closing procedures
Monthly fiscal & Legal processing
Integrity check: operational/accounting
Software platform
Licensing
Software As A Service