Migration and go-live
Gap analysis Customization development Business Process configuration System integration Training Documentation Data Migration (LMI based) Go-live and post go-live support
Application management
corrective maintenance (bug fixing) Local governance compliance (adaptive maintenance) Evolutionary maintenance (enhancements, change requests) Delivery of new releases/patch Data maintenance Help Desk
Infrastructure services
IT platform (HW, SW, Hosting) IT Service Desk (Monitoring, Technical Helpdesk, BRM, deploy SW releases) Data protection & Availability (Backup, Mirroring, Security)
Business process outsourcing
Periodical processing Monthly closing procedures Monthly fiscal & Legal processing Integrity check: operational/accounting
Software platform
Licensing Software As A Service